Treatment Etiquette
Cancellation Policy
We understand life can be hectic. To be respectful to you, other patients, and staff, please notify us at minimum 24 hours before your scheduled appointment time for cancellations / reschedules. Patients who do not cancel/change an existing appointment 24 hours prior, or miss the appointment will be charged $50.00. If you have purchased a package, you will be required to pay the fee before resuming your treatments.
Late Arrivals
If you arrive late, your appointment may be shortened to accommodate subsequent appointments. Your aesthetic lead will determine if enough time remains to begin / complete your treatment. If we aren’t able to start your treatment, we may treat it as a cancelled appointment and incur the $50 fee.
Children
As parents, we understand childcare may be a challenge. However due to liability, safety issues and respect for other patients, we cannot have children under 10 at the location.
Thanks for your understanding, and help in making this a great experience for everyone.